Where is the nearest AB store in my area?

You can easily find it under the STORE LOCATOR section, where you can locate stores either through a search window or on the map.

When will an AB store open in my neighbourhood?

The company is continually expanding its store network throughout Greece. The decision to create new stores is based on a number of factors, such as market analysis and the needs and suggestions of consumers. If you have a suggestion for a new store, please contact Andreas Korovesis, head of Property Expansion & Siting, at akorovesis@ab.gr.

What's AB Plus and what does it offer?

It is AB's purchase card with which you earn 1 point for every €3 in purchases and 1 point for re-using an AB bag. When you collect 200 points, you receive a €6 voucher to use for your next purchases.

How can I get an AB Plus MasterCard from Piraeus Bank?

You can get AB Plus MasterCards – debit, credit or pre-paid – issued at any branch of Piraeus Bank. For more information regarding the required documents and the application process, please phone 18 2 18 or visit www.piraeusbank.gr.

How can I get a job at AB?

By filling out the on-line application at http://www.abcareers.gr.

Who are the suppliers of AB's private-label products and why are they priced lower than branded products?

AB aims to consistently provide its customers with high-quality products at low prices. AB works with suppliers who meet these standards. Private-label products come from established suppliers with a slight to no difference as regards ingredients and without affecting quality or flavour in the least. Companies who market branded products invest a great deal in advertising and research to develop their products, and these costs are passed on to the final recipient/consumer. Since private-label products do not have inherent research and advertising costs, we can sell them at lower prices. In addition, AB products such as the "Care" or "365" lines are priced even lower because negotiations and purchasing take place at Group level.

Can I return a product if I'm not satisfied with it?

Of course. Although our products are of a very high standard of quality, your feedback is very important to us. If you find fault with a product you purchased at any of our AB stores, you can return it to that store right away. The store will place it in a special Red Bag for return to the Quality Control Department, where the problem will be carefully examined and the results will be communicated immediately.

What should I do if I can't find a particular product at my local store?

You can phone the AB Open Line at 18 202. You will be told where the product is available.

Why do some products stop being available?

There are many reasons why a particular product may no longer be available at AB stores. 1) There is no demand for the specific products, so they are replaced by others who better meet customer needs; or 2) the suppliers themselves withdraw the products and replace them with new ones. Nevertheless, AB is known for its variety of products and we assure you that consumer trends are continually being monitored so the variety of products can be suitably adapted.

Do you offer gift cards to companies and private individuals?

Yes, we do offer gift cards. Private customers can inquire at the AB store, while companies should contact Eri Kiousi at 210-6608557. AB gift cards are very useful gifts and are particularly popular with companies who wish to give them to their employees for the holidays.

Is it possible for charities to collect foods at AB stores?

Company policy allows various charitable organisations to collect foods through AB customer donations on a case by case basis. Requests made at the stores are assessed by the Store Operations Division and collections are permitted unless they coincide with another charitable activity.

What is the procedure for receiving a grant?

AB is very active in making grants to non-profit agencies active in healthcare or which support vulnerable social groups. Social responsibility is part of the identity of the company, which believes donations to these purposes are an investment and not a business cost. Anyone who represents a non-profit organisation or a group of people who are associated with healthcare or vulnerable social groups may send their non-profit's profile with an application for a grant to the Grants Committee at 81 Spaton Ave., 15344 Gerakas, or at nkarahalioiu@ab.gr. The Board of Directors has approved the addition of a budget item to support social initiatives related to the above areas. A special committee chaired by one of the independent members of the Board administers this budget item. AB does not provide assistance to arts programmes, sports organisations or workshops and conferences.

How can I get personalised offers (I don’t have an account)?

To receive personalised offers based on your favorite products, you first have to create an account on ab.gr or on AB app using your e-mail address and mobile phone number and connect your AB Plus loyalty card to the account. See how to create an account here

I don’t have an AB Plus card, but would like to receive offers.

To get more benefits and offers through the AB Plus scheme, you will have to get a new card issued in your name, connect it to your personal account and update your contact information so you can receive personalised offers and news. See how to get a new card here

I have an account on ab.gr, but I am not getting any special offers.

To start getting personalised offers based on your favourite products, you first have to update your communication preferences by checking the fourth option for receiving offers and news through your personal account.

Where can I find the offers?

You can find your offers through your personal account on ab.gr or on AB app. You must first log in to your account using your personal information and then go to the section: “My account”, then “My personalised AB offers”.

Why aren’t my offers showing?

Before you start receiving personalised offers, you will first have to make sure you have updated your communication preferences. Go to your personal account and select “Communication preferences”. On the page that comes up, click on “Personalised predicted offers” and save your selection by clicking on “Update preferences”.

Έχω ενημερώσει τις προτιμήσεις επικοινωνίας μου, αλλά δεν βλέπω τις προσφορές μου.

Προκειμένου να απολαμβάνετε εξατομικευμένε&sigmaf; προσφορέ&sigmaf; βασισμένε&sigmaf; στην αγοραστική σα&sigmaf; συνήθεια, θα πρέπει να μα&sigmaf; δώσετε λίγο χρόνο να σα&sigmaf; μάθουμε καλύτερα! Μείνετε συντονισμένοι διότι πολύ σύντομα θα ενημερωθείτε για τι&sigmaf; νέε&sigmaf; προσφορέ&sigmaf;, που θα είναι διαθέσιμε&sigmaf; μόνο για εσά&sigmaf;!

Πώς ενεργοποιώ τις προσφορές μου;

Through your account at ab.gr or AB app. Select the section “My personalised AB offers”, where you can see the available offers and then select their activation.

What do I have to do to earn points from my offers?

All you have to do is to activate your offers through your account and then complete the purchase of the item at your next visit by the time the offer expires.

How often are offers made available?

New offers are made available every two weeks and you can activate them through your personal account.

Will I be notified about new offers and if so, how?

To learn about the newly available offers, you will first have to update your communication preferences through your ab.gr account. Once you do that, you will receive a personal message either via e-mail or SMS on the mobile phone number you provided when you set up your account.

How many times can I earn points from my offers?

Each offer is only valid for one time, during the period listed, for the purchase of one item of the product.

Can I benefit from my personalised offers if I purchase those products through the AB e-shop?

The offers are available for both in-store purchases at any store (corporate or franchise), and online through ab.gr or AB app. Some products may not be available through our e-shop.

How can I choose not to receive offers and news?

If you do not wish to receive offers and news at the contact information you have provided in connection with your AB Plus card, you will have to log on to your account on ab.gr and select “Communication preferences”. On the page that appears, you can manage the available communication options and then save the changes by clicking on “Update preferences”. We hope to offer you a number of benefits as members of the AB Plus loyalty programme in the future!

When my bank account will be charged?

Your bank account will be charged the next day after the order is delivered.

Can I modify or cancel my order placed using online payment?

Once you have selected online payment, order cannot be amended through website. Confirmed orders can be cancelled no later than 1 business day prior to the start of the selected delivery time. If you modify the order through the AB eshop app you will have to complete the process of re-payment either by cash or card upon delivery and the amount that had been reserved to your account will be released.

Why has been reserved in the card a greater amount than the total value of the ordering products?

We reserve an additional 5% from the estimated cost of your order to cover price differences due to weighted products and products replacement. At the time your order is completed, any excessive amount should be released. The period that this amount should be available on your account depends on the issuing bank of your credit/debit card.

In how many days will the extra reserved amount be returned?

The availability of the amount depends on the issuing bank of the card. Refund cannot be performed in cash.

Can I use coupons and vouchers when I choose online payment?

In online payment orders, only AB Plus Discount vouchers are acceptable if the corresponding option is selected when submitting the order.

During the online payment process I get an sms code, what exactly is it?

This is an electronic transaction security mechanism. You get a 6-digit code with sms which you have to type on your screen within 5 minutes.

I cannot get the code on my mobile to complete the 3Dsecure process.

You should check with your bank if your phone is registered to receive the password, otherwise contact your phone provider.

Can I pay online if I want to issue an invoice?

Of course, there is the possibility of online payment for orders with invoice issuance

How can I know the exact amount of my order?

Before we deliver your order, you will receive an email informing you of the exact amount charged in your card.

Is there possibility of receiving partial refund of the amount paid online?

In the case of a defective product a partial refund will be made to your account, the refund command will be sent within 3 business days from AB, but the time period for availability of the amount depends on the issuing bank. Refund cannot be performed in cash.

How can I link my card to my account?

Once you log into your account with your username and password and come to the "My Account" page, click on the "Link Loyalty" button or select "Link Your Card" from the menu on the left. Enter your AB Plus card number, located on the back of the card under the barcode and starting with 047 (13 digits).Follow the procedure for confirming your details.

I was not able to link my card to my account.

If you are unable to complete the process of linking your card, please contact AB's Open Line at 18 202.

Why should I link my card to my account?

By linking your card to your account, you can: Find out your point balance and card activity (earned and cashed-in points) at any time See details of your receipts for the previous three months and store or print copies of your receipts Update or change the details on your card

How can I delink my card from my account?

Once you log into your account with your username and password and come to the "My Account" page, click on the "Link Loyalty" button or select "My Card" from the menu on the left. Then, select "Delink card". The card is delinked, but not cancelled. To cancel a card, please contact any AB store.

How can I change the information on my card?

The information on your card was obtained from your initial application for an AB Plus card, or the result of updates made through application for a change in information at a store, or on our website and so on. Once you have linked your card, you can change the information on it. Once you log into your account with your username and password and come to the "My Account" page, select "Update Details" from the menu on the left. From here, you can also copy the information on your card account by selecting "Copy to My Card". When you have finished, you must click on "Update Details" at the bottom of the form to complete the update.

Why do I see two card numbers on my card information?

When your card is issued, you are given four plastic cards. These include a) the primary card and b) three smaller plastic cards for your key ring which are secondary cards and have a common code different from the primary card code. Note that these two code numbers refer to the same card.

Can I link a second card?

Each account can only be linked to one AB Plus card (Note: Each card means the primary card and each secondary card provided). In addition, once you have linked a card to your account, you cannot have another AB Plus card issued to you.

How can I get a new AB Plus card?

From the website Once you log into your account with your username and password and come to the "My Account" page, click on the "Get Loyalty" button or select "Issue a new AB Plus Card!" from the menu on the left. Some of the information is already filled out based on your account. Fill in the rest of the required information and after reading and accepting the Terms and Conditions and the Privacy Policy, select "Register" at the bottom of the form. You will then get a temporary copy of your new card, which you can print out. The code on the card is active and you can use it right away; it is also linked to your account. The plastic cards (primary and secondary cards) will be sent to you by post within 20 days at the address you provided. From stores You can get a card immediately and free of charge by simply filling out a card application at the Customer Service Desk at the AB store where you usually shop.

I have lost the AB Plus plastic cards. What should I do?

You can reprint your cards through the website. Once you log into your account with your username and password, and provided you have linked the code of the cards you have lost to your account, select "My Card" from the menu on the left and then "Reprint Card". The new plastic cards will be sent to the address you have provided on your card information within 20 days.

I haven't received the card I requested.

If you have not received the plastic cards within 20 days of being issued by the website, please contact AB's Open Line at 18 202.

Why don't I see the changes I made to my card through a form or other means?

If you made a change to your card information on a form or other means (e.g. My AB touch point), it will take a few days before you can see the changes to your account on the website. Nevertheless, if the changes do not appear within 20 days, please contact AB's Open Line at 18 202.

What does "cashing in points" mean?

It means converting the points you've collected into vouchers for purchases. Under the AB Plus reward system, every time you collect 200 AB Plus points, they can be cashed in for a voucher valued at €6 that you receive at the AB check-out points. Once you have received the voucher, you start collecting points again until you have 200, when you receive another voucher.

I lost/want to cancel my card. What do I have to do?

To cancel or get a new card issued with points transferred, contact any AB store. You should then delink your old card from your account. Then you can link a new AB Plus card.

Although I have delinked my AB Plus card, I can still see the details of the cancelled card that I had linked to my account.

The information you see reflects the status of your card before it was cancelled. Please delink your cancelled card from your account and link a new AB Plus card if you so desire. For any other questions or clarifications, please contact AB's Open Line at 18 202.

How can I create an account on www.ab.gr?

To create your own account on www.ab.gr, follow these steps: Go to http://www.ab.gr. Select "Sign In", in the upper right section of the web page. When the new page opens, select "Register" under the New User section. Fill out the registration form fields. Required fields are marked with an asterisk (*). Select "Register" to complete the process for creating an account.

How can I access my personal account?

To access your personal account on www.ab.gr, follow these steps: Go to http://www.ab.gr. Select "Sign In", in the upper right section of the web page. When the new page opens, enter your e-mail (username) and password under the "Existing customer sign-in" section and select "Login". By clicking on "Remember me", the system will remember your details the next time you sign in and you won't need to enter them again.