FAQS

Answers to your most frequent questions

Everything you need to know about the most frequent questions. You may also contact us for any clarification.

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1. Where is the nearest AB store in my area?

You can easily find it under the STORE LOCATOR section, where you can locate stores either through a search window or on the map.

2. When will an AB store open in my neighbourhood?

The company is continually expanding its store network throughout Greece. The decision to create new stores is based on a number of factors, such as market analysis and the needs and suggestions of consumers. If you have a suggestion for a new store, please contact Andreas Korovesis, head of Property Expansion & Siting, at akorovesis@ab.gr.

3. What's AB Plus and what does it offer?

It is AB's purchase card with which you earn 1 point for every €3 in purchases and 1 point for re-using an AB bag. When you collect 200 points, you receive a €6 voucher to use for your next purchases.

4. How can I get an AB Plus MasterCard from Piraeus Bank?

You can get AB Plus MasterCards – debit, credit or pre-paid – issued at any branch of Piraeus Bank. For more information regarding the required documents and the application process, please phone 18 2 18 or visit www.piraeusbank.gr.

5. How can I get a job at AB?

By filling out the on-line application at http://www.abcareers.gr.

6. Who are the suppliers of AB's private-label products and why are they priced lower than branded products?

AB aims to consistently provide its customers with high-quality products at low prices. AB works with suppliers who meet these standards. Private-label products come from established suppliers with a slight to no difference as regards ingredients and without affecting quality or flavour in the least. Companies who market branded products invest a great deal in advertising and research to develop their products, and these costs are passed on to the final recipient/consumer. Since private-label products do not have inherent research and advertising costs, we can sell them at lower prices. In addition, AB products such as the "Care" or "365" lines are priced even lower because negotiations and purchasing take place at Group level.

7. Can I return a product if I'm not satisfied with it?

Of course. Although our products are of a very high standard of quality, your feedback is very important to us. If you find fault with a product you purchased at any of our AB stores, you can return it to that store right away. The store will place it in a special Red Bag for return to the Quality Control Department, where the problem will be carefully examined and the results will be communicated immediately.

8. What should I do if I can't find a particular product at my local store?

You can phone the AB Open Line at 18 202. You will be told where the product is available.

9. Why do some products stop being available?

There are many reasons why a particular product may no longer be available at AB stores. 1) There is no demand for the specific products, so they are replaced by others who better meet customer needs; or 2) the suppliers themselves withdraw the products and replace them with new ones. Nevertheless, AB is known for its variety of products and we assure you that consumer trends are continually being monitored so the variety of products can be suitably adapted.

10. Do you offer gift cards to companies and private individuals?

Yes, we do offer gift cards. Private customers can inquire at the AB store, while companies should contact Eri Kiousi at 210-6608557. AB gift cards are very useful gifts and are particularly popular with companies who wish to give them to their employees for the holidays.

11. Is it possible for charities to collect foods at AB stores?

Company policy allows various charitable organisations to collect foods through AB customer donations on a case by case basis. Requests made at the stores are assessed by the Store Operations Division and collections are permitted unless they coincide with another charitable activity.

12. What is the procedure for receiving a grant?

AB is very active in making grants to non-profit agencies active in healthcare or which support vulnerable social groups. Social responsibility is part of the identity of the company, which believes donations to these purposes are an investment and not a business cost. Anyone who represents a non-profit organisation or a group of people who are associated with healthcare or vulnerable social groups may send their non-profit's profile with an application for a grant to the Grants Committee at 81 Spaton Ave., 15344 Gerakas, or at nkarahalioiu@ab.gr. The Board of Directors has approved the addition of a budget item to support social initiatives related to the above areas. A special committee chaired by one of the independent members of the Board administers this budget item. AB does not provide assistance to arts programmes, sports organisations or workshops and conferences.

Ηλεκτρoνικό Κατάστημα – Παραγγελίες Online

1. What is ABClick2Shop?

ΑΒClick2Shop is AB Vassilopoulos’ e-shop. Through this service, you can place your order online and have it delivered to the location of your choice.
AB Click2shop delivers throughout Attica & Thessaloniki!

2. Are all the products available as in a physical store?

AB Click2Shop offers a wide range of products from those available through the AB physical stores in order to cover the majority of our consumers' needs. AB’s online shop serves you through respective physical stores of AB and its variety is constantly enriched with new products for your better convenience.
In AB Click2Shop you can find products of a store in which you usually do your shopping but its variety may differ from that of a physical store. The range of available products through AB Click2Shop is constantly enriched, for optimal coverage of AB customer needs.

3. How can I see the special offers?

It's simple! You can see all the available e-shop special offers under ‘Promotions' (last option under the Click2shop menu). The option is also available at the beginning of each product category, where you will find all of the special offers for a particular category in one place.

4. What payment methods are accepted?

The payment methods are the following:
- Pay in cash on delivery of your order
- Pay using a credit card on delivery

5. How many products must I add to my cart when an item is flagged as "promo" and participates in a combined product offer?

To take advantage of this kind of offer you must add to your cart the total number of products described in the combined offer, including the free product. E.g. in the offer “Buy 1 product(s) and get 1 for free”, you must add 2 products to your cart in total to receive 1 of the 2 products for free. Accordingly, in the offer “Buy 2 products and get 1 for free”, you need to add a total of 3 products in your cart in order to receive 1 of 3 gift kernels. When you add a product to your cart that participates in a combined offer and then check your basket via the option "View Cart", you are properly informed about how many more items you need to add to your cart in order to receive the offer.

6. Can I pay for my order online or from abroad?

At the moment we cannot accept online payments.

7. Can I choose the time of delivery?

Of course you can, by selecting the delivery time period that is convenient for you. As long as the delivery time periods are free you can pick whichever suits you. You will be notified of the delivery by phone if you have indicated you wish to be notified in the ‘Comments’ area of your order.

8. What are the delivery time periods?

The delivery time periods are Monday-Saturday:
• 08:30 – 11:30,
• 11:30 - 14:30,
• 14:30 - 17:30,
• 17:30 - 20:30

• Deliveries to more distant areas will be carried out on the following days and times:

Spata 19004, Artemida19016
Wednesday 8:30-11:30
Friday 17:30-20:30
    
Nea Makri 19005, Pikermi 19009, Rafina 19009
Thursday 8:30 - 11:30 & 11:30 - 14:30
& Saturday 17:30-20:30

Ano Liosia 13344, Fyli 13345
Tuesday 14:30-17:30

Kapandriti 19014    
Thursday 14:30-17:30

Grammatiko & Marathon 19007
Thursday  14:30-17:30

Anavyssos 19013,  Kalyvia 19010,  Lagonisi 19010  
Thursday 14:30-17:30
& 17:30-20:30

Koropi 19400, Markopoulo 19003, Porto Rafti 19003, Keratea 19001, Lavrio 19500  
Τρίτη 14:30-17:30
& 17:30-20:30

Aspropyrgos 19200, Eleusis 19300, Mandra 19600
Monday, Wednesday &
Friday 8:30-11:30
& Thursday 14:30-17:30

9. What is the minimum order amount for home delivery?

We only deliver orders of €60 and over.

10. Is there a delivery charge?

At the moment no delivery fees are charged. If there is a change of our delivery policy you will be notified in advance before your submit your order.

11. How much money does the delivery person have on him? (maximum amount)

The standard sum with which the driver sets off to begin deliveries is €100.00

12. How can I change my password to my personal account?

To change the password to your account, you must first log in.

From the left-hand menu, select ‘Change Password’. On the new screen that appears, fill in the current and new password. Confirm the new password and click on the ‘Update Password’ button.
A message confirming the change to your password will appear just below the horizontal menu ribbon at the top. You can then use your new e-mail to log into your personal account.

If you have forgotten your password, click on the ‘Forgotten password’ link on the login page of your account.

A few seconds later you will receive an email at the account you provided when signing up, which will contain instructions on how to change your password.

13. Can I change my personal information?

Of course, you can change your personal information, by selecting ‘Update Information’ from the list on the left hand side of your screen (after you login to your account)

14. How can I see my order history? Can I see my previous orders?

To see your order history, click on the option 'Show Order History' on the left menu of your account, under 'Order History'.

15. What are the lists?

By creating a list, you can save the products you choose regularly so you do not have to keep starting from scratch. You can also create lists when you don't have time to complete your shopping and you would like to take one last look at the products you have selected.

16. How can I add more products to my shopping basket?

First you select the product category you want and when you find the product you need, you click on the 'Add' link or on the trolley icon located to the right of each product available on AB Click2shop.

17. How can I remove a product from my basket?

In the shopping basket, select 'X' to remove a product.

18. How can I explore the website to find ‘X' product?

In order to make your search easier we have organised our products into categories. Our goal is for you to find your final product immediately.
If you are looking for a specific item, use the “Search” field that is located above the website’s horizontal menu, in order to go directly to the specific item of your choice.
Furthermore, finding offers in the e-shop is especially easy, as there is a specific category at the beginning of each section, which lists all the offers in that specific category. Alternatively, to see all available e-shop offers, go to the “Offers” section (last option in the Click2shop menu).

19. How can I search for product ‘X'?

You can search for a specific product either by using the ‘Search’ field that is located above the horizontal menu of the website, or by going to the corresponding category in which the item you are searching for may be located.
In the “Search” field, fill in the name of the product (brand or title) and click on the search button.

20. How is the price I see for fresh fruits and vegetables calculated?

Fresh products including fruits and vegetables are weighed on the day of execution of your order in order to ensure their freshness. The indicative price displayed on the site is calculated based on a predetermined average weight per piece/s or per pack/s which is/are weighed. The weighed products bear the indication “~” (i.e. approximately) next to the displayed average weight and estimated cost. For your convenience you may also refer to the displayed price per kgr.

21. Can I order ice-cream via Click2Shop?

Currently it is not possible to order ice cream products through our online store to ensure that you receive your products in the optimum condition.

22. Can I see my entire order anytime?

When you have finished selecting your products, click on 'Show basket' on the right part of the screen to see your order before finalising it.

23. Can I change my order or change the delivery address or cancel the order?

Confirmed orders can be amended 1 business day prior to the start of the selected order delivery timeslot at the latest. To amend your order, go to 'Order History' in your account.

24. If you don't have a certain product, what do you offer as a substitute?

As we assemble your order, you will be called by the store and informed about any products that are not available and possible substitutions that may be made to serve you.

25. If I forget a product, can I add it to my initial order?

If you have submitted your order and there is still time to change your order in the system (1 business day before the delivery period), you can go back to the webpage and add any product you like.

26. How can I find out what my total charges will be?

The amount indicated when you complete your order is the estimated amount, since it is possible your order may be missing some products, or may have substitutions, changes in weight, etc. You will see the final amount due when the receipt is issued. Please contact us at 18 202 so we can connect you directly to the store filling your order.

27. Why is the product on offer (bundled product) not shown in the picture?

The photographs uploaded onto our e-shop are of the main product codes, specifically the codes that aren’t on offer, because we cannot directly monitor changes to our suppliers’ packaging or the in-store stock. For that reason in the e-shop you may see a photograph of a product without the offer, but receive a bundled (BUY 1 GET ONE FREE) product, for example.

28. How can I be sure that the product I have selected for purchase is in stock?

The availability of products changes every day depending on stocks. In the event a product is not available, you can select a substitute product while ordering, and you will then be notified by the store.

29. Why does the indication “Product Unavailable" appear while searching for a specific product?

This may occur in case a product is excluded from the assortment of click2shop during the day you are performing the specific product search. You will not be able to purchase it and the following day the specific product will no longer be displayed when you search it.

30. Is there a comment field for the product?

Below the price of each product you have selected and which is in your shopping basket, you can make comments about the product by clicking on the ‘ADD COMMENT’ button (you must navigate to the ‘Show shopping basket’ section).

31. I have AB Plus €6 gift certificates; can they be subtracted from the bill for my order?

You can redeem your gift certificates as long as you state your intent to do so at the time you place your order. The gift certificates must be valid on the day the order is delivered.  You will have to give the gift certificates to the driver when you receive the delivery.

32. I have a €50 gift certificate; can it be subtracted from my order?

Yes, the gift certificate can be redeemed as long as you state your intent to do so at the time you place your order.

33. Do I earn the same number of points as when shopping at the store?

Yes, provided your AB Plus card has been linked to your account, you automatically earn the same number of points as you would at the store.

34. Can I use my AB Plus card?

To be able to have your AB Plus points automatically added to your card when shopping online, you will have to link your AB Plus card to your account.

35. I have AB Plus coupons; can I use them?

Yes, you can, as long as you state your intent to do so at the time you place your order. You must give the coupons to the driver delivering your order.

36. The points I received were not those stated on the order.

The points may differ in the event the content of the order was changed (removal/substitution of items). If no change has been made to your order and your points do not match, please contact AB’s Open Line at 18202.

37. If I use my AB Plus Mastercard, will I earn additional points?

Yes, you will receive the points from your transaction as usual.

38. What applies if I use my Alpha Bank Bonus credit card to pay for my order?

You will earn the Bonus points that apply to your transaction as usual, and you can also redeem your points. When you submit your order, you should mention in the 'Comments' that you are a Bonus card holder and you wish to redeem points for certain rewards.

39. What happens if I pay using my Diners card, which is part of the Shop & Win programme?

You will receive the Shop & Win euros that correspond to your transaction normally and you can redeem the Shop & Win euros you have saved up on your card.

40. I have created a basket on my Desktop and did not proceed to check out to complete my order. I then access my account via your mobile application and my created cart is not available.

Please try logging out from your account and logging in again on your mobile application. This will re-load your cart.

41. Πότε υπολογίζονται οι πόντοι ΑΒ Plus;

Οι πόντοι ΑΒ Plus υπολογίζονται με βάση την ημέρα υποβολής της παραγγελίας και όχι κατά την παράδοσή της. Αν τροποποιήσετε την παραγγελία σας, οι πόντοι θα υπολογιστούν εκ νέου με βάση την νέα ημερομηνία υποβολής.

42. Δεν υπολογίστηκαν όλες οι προσφορές που ήταν σε ισχύ όταν παρέλαβα την παραγγελία μου.

Οι προσφορές που είναι σε ισχύ την ημέρα υποβολής της παραγγελίας αποδίδονται στην παραγγελία σας. Αν παρόλα αυτά δεν λάβατε τα οφέλη των προσφορών παρακαλώ επικοινωνήστε με την Ανοιχτή Γραμμή της ΑΒ στο 18202.

43. Υπάρχει περιορισμός στην αγορά τεμαχίων σε είδη που βρίσκονται σε προσφορά;

Η ΑΒ δύναται κατά την εμπορική της πολιτική να καθορίζει το μέγιστο αριθμό τεμαχίων ανά συναλλαγή σε περιπτώσεις προσφορών. Αυτή τη στιγμή οι προσφορές ισχύουν μέχρι 5 τεμάχια ή 3 kg ανά κωδικό προϊόντος και ανά συναλλαγή και ισχύουν μέχρι εξαντλήσεως των αποθεμάτων.

44. Why am I charged for plastic bags?

In order to limit their use, Law 4496/2017 imposes as of 1st January 2018 (which introduced  Directive 2015/720 EU) an environmental fee on thin plastic transport bags. It is part of the harmonization of Greek Legislation with a European Directive and concerns among others Supermarkets as defined in Article 44 of Health Directive A1b 8577/1983

45. Why is the minimum cost of bags 4 cents? 0,04 €?

Because the law sets an environmental charge of 0,03 € plus 24% VAT, which amounts at a total of 0,0372 € per bag. Because of the minimum euro subdivision (€ 0,01), the total charge can not be less than € 0,04 per bag. Our Company  will donate the additional € 0,01 to Corporate Social Responsibility Actions

46. Where does the environmental fee go?

Amounts are reimbursed by traders through the collection mechanism of the Independent Public Revenue Authority to the Greek Recycling Organization (EΟAN).

47. Can I choose to receive an order without a plastic bag?

At the moment, the option to order without a plastic bag is not available to e-shoppers.

48. How will I be informed about the cost of a plastic bag in my order?

The information about the plastic bag cost is in the "My Basket" option as "Bag Cost together with the overall update of the estimated total cost of the online order. You can also check in the relevant fields when checking the order and before submitting / completing it. The final bag cost will be calculated upon order collection based on the applicable law

49. How many plastic bags will I receive with my order?

The number of plastic bags to be used is not set. Is it determined among others by the number of items included in the online order. Additionally, in compliance with product transportation safety standards, products are separated according to their nature, e.g. refrigerated and frozen products, bulky products or sensitive packaging, cleaners etc.

50. What happens with plastic bag charge in case of return of items? Will the amount be refunded?

Plastic bags are not eligible for refunds

Account Creation-Management

1. How can I create an account on www.ab.gr?

 To create your own account on www.ab.gr, follow these steps:

  • Go to http://www.ab.gr.
  • Select "Sign In", in the upper right section of the web page.
  • When the new page opens, select "Register" under the New User section.
  • Fill out the registration form fields. Required fields are marked with an asterisk (*).
  • Select "Register" to complete the process for creating an account.

2. How can I access my personal account?

To access your personal account on www.ab.gr, follow these steps:

  • Go to http://www.ab.gr.
  • Select "Sign In", in the upper right section of the web page.
  • When the new page opens, enter your e-mail (username) and password under the "Existing customer sign-in" section and select "Login". By clicking on "Remember me", the system will remember your details the next time you sign in and you won't need to enter them again.

3. How can I exit from my personal account?

To exit from your personal account, just select "Sign Out" from the upper right section of the page.

4. How can I change my personal details on the account I have created?

To alter your personal information, just log into your account and select "Update Details" from the menu on the left.

You will see the details you have already provided on the new screen that appears. After you have finished making the changes you want to your personal details, confirm the changes by clicking on the "Update Details" button at the bottom.

A confirmation message will appear just below the horizontal menu ribbon at the top.

5. How can I change my password to my personal account?

 To change the password to your account, you must first log in.

From the left-hand menu, select "Change Password". On the new screen that appears, fill in the current and new password. Confirm the new password and click on the "Update Password" button.

A message confirming the change to your password will appear just below the horizontal menu ribbon at the top. You can then use your new password to log into your personal account.

6. How can I change the e-mail address for my account?



    To change the e-mail address for your account, you must first log in.

    From the left-hand menu of your account, select "Update E-mail". On the new screen that appears, fill in the new e-mail/username for your account. Confirm your new e-mail, enter the current password and click on the "Update e-mail" button.

    A message confirming the change to your e-mail will appear just below the horizontal menu ribbon at the top. You can then use your new e-mail to log into your personal account.

7. How can I subscribe or unsubscribe to receive information on promotional and marketing actions?

You can subscribe or unsubscribe to receive information on promotional and marketing actions through the "Communication Preferences" section of your account. After making the changes you want, confirm your selection by clicking on the "Update preferences" button.

8. How can I add/remove my favourite AB stores on my personal account?

To add your favourite stores, select "Favourite Pick-up Store" from the left-hand menu and click on the "Add new favourite store" button on the page that opens.

The "Store Locator" opens and you can search for your store either on a map, or through the search window. Once you have located your store on the map, you can click on the icon and select "Set as Favourite Store" under the store's address. Similarly, when you enter the store location in the search window, find your store in the search results, select it and when the page with the store details opens, click on "Set as Favourite Store" button at the top.

When a store is added to "Favourites" by clicking on "Set as Favourite Store", the selection "Remove from Favourites" appears in the same location where you can follow the reverse process.

One or more favourite stores appear on your personal account and you can find more information by clicking on "View store info", or you can remove them from the "Favourites" page by clicking on the "x" in the upper right-hand corner of each store listing.

9. How can I add/remove my favourite recipes on my personal account?

To add favourite recipes on your personal account, navigate to the Recipes section and once you have found a recipe you would like to add to your favourites, click on "Add to Favourites" on the right of each recipe.

A message confirming the addition of the recipe will appear just below the horizontal menu ribbon at the top. When a recipe is added to "Favourites" by clicking on "Add to Favourites", the selection "Remove from Favourites" appears in the same location where you can follow the reverse process.

One or more favourite recipes appear on your personal account, and you can see more information by clicking on "View Recipe".

10. I can't remember my password. How can I find out what it is?

If you forget your password, click on the "Create or modify your password" link on the login page of your account. In a few seconds, you will receive instructions for changing your password at the e-mail you provided when you registered.

11. I can't log into my account. My codes are correct.

Make sure you have entered your e-mail correctly. In addition, you can click on "Create or modify your password" to receive instructions for changing your password by e-mail in a few minutes.

If you still cannot access your account, contact AB's Open Line at 18 202.

12. Γιατί βλέπω αλλαγή στον τρόπο που είναι γραμμένη η διεύθυνσή μου;

Ενδέχεται επεξεργασία της διεύθυνσής σας στη βάση μας για την ορθή αποτύπωσή της. Για το λόγο αυτό ζητούμε κατά τη διαδικασία δημιουργίας λογαριασμού να εισάγετε την οδό σας με κεφαλαίους ελληνικούς χαρακτήρες και χωρίς συντμήσεις

Linking account to AB Plus card

1. How can I link my card to my account?

Once you log into your account with your username and password and come to the "My Account" page, click on the "Link Loyalty" button or select "Link Your Card" from the menu on the left. Enter your AB Plus card number, located on the back of the card under the barcode and starting with 047 (13 digits).Follow the procedure for confirming your details.

2. I was not able to link my card to my account.

If you are unable to complete the process of linking your card, please contact AB's Open Line at 18 202.

3. Why should I link my card to my account?

By linking your card to your account, you can:

  • Find out your point balance and card activity (earned and cashed-in points) at any time
  • See details of your receipts for the previous three months and store or print copies of your receipts
  • Update or change the details on your card

4. How can I delink my card from my account?

Once you log into your account with your username and password and come to the "My Account" page, click on the "Link Loyalty" button or select "My Card" from the menu on the left. Then, select "Delink card". The card is delinked, but not cancelled. To cancel a card, please contact any AB store.

5. How can I change the information on my card?

The information on your card was obtained from your initial application for an AB Plus card, or the result of updates made through application for a change in information at a store, or on our website and so on. Once you have linked your card, you can change the information on it. Once you log into your account with your username and password and come to the "My Account" page, select "Update Details" from the menu on the left. From here, you can also copy the information on your card account by selecting "Copy to My Card".
When you have finished, you must click on "Update Details" at the bottom of the form to complete the update.

6. Why do I see two card numbers on my card information?

When your card is issued, you are given four plastic cards. These include a) the primary card and b) three smaller plastic cards for your key ring which are secondary cards and have a common code different from the primary card code. Note that these two code numbers refer to the same card.

7. Can I link a second card?

Each account can only be linked to one AB Plus card (Note: Each card means the primary card and each secondary card provided). In addition, once you have linked a card to your account, you cannot have another AB Plus card issued to you.

8. How can I get a new AB Plus card?

From the website
Once you log into your account with your username and password and come to the "My Account" page, click on the "Get Loyalty" button or select "Issue a new AB Plus Card!" from the menu on the left.

Some of the information is already filled out based on your account. Fill in the rest of the required information and after reading and accepting the Terms and Conditions and the Privacy Policy, select "Register" at the bottom of the form. You will then get a temporary copy of your new card, which you can print out. The code on the card is active and you can use it right away; it is also linked to your account. The plastic cards (primary and secondary cards) will be sent to you by post within 20 days at the address you provided.

From stores
You can get a card immediately and free of charge by simply filling out a card application at the Customer Service Desk at the AB store where you usually shop.

9. I have lost all the AB Plus plastic cards. What should I do?

You can reprint your cards through the website. Once you log into your account with your username and password, and provided you have linked the code of the cards you have lost to your account, select "My Card" from the menu on the left and then "Reprint Card". The new plastic cards will be sent to the address you have provided on your card information within 20 days.

10. I haven't received the card I requested.

If you have not received the plastic cards within 20 days of being issued by the website, please contact AB's Open Line at 18 202.

11. Why don't I see the changes I made to my card through a form or other means?

If you made a change to your card information on a form or other means (e.g. My AB touch point), it will take a few days before you can see the changes to your account on the website. Nevertheless, if the changes do not appear within 20 days, please contact AB's Open Line at 18 202.

12. What does "cashing in points" mean?

It means converting the points you've collected into vouchers for purchases. Under the AB Plus reward system, every time you collect 200 AB Plus points, they can be cashed in for a voucher valued at €6 that you receive at the AB check-out points. Once you have received the voucher, you start collecting points again until you have 200, when you receive another voucher.

13. I lost/want to cancel my card. What do I have to do?

To cancel or get a new card issued with points transferred, contact any AB store. You should then delink your old card from your account. Then you can link a new AB Plus card.

14. Although I have delinked my AB Plus card, I can still see the details of the cancelled card that I had linked to my account.

The information you see reflects the status of your card before it was cancelled. Please delink your cancelled card from your account and link a new AB Plus card if you so desire. For any other questions or clarifications, please contact AB's Open Line at 18 202.

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